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Get in touch

Have a question about the bike scheme or Vapaus? Want to launch the scheme in your workplace? Need to contact support? You’ve come to the right place.
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But first, check these for help

You can always end your benefit bike contract early. Get in touch with us and end your contract directly from the Vapaus app. See instructions
When your bike contract is ending, you will receive an email from us asking to either redeem or return the bicycle. This message contains the instructions for redeeming the bike.

If your situation changes mid-contract, and you would like to redeem the bike, please contact us. See instructions
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We’re here for you

Pick your channel and tell us what’s on your mind.
mail
Email for bike users
We promise to reply in 1-3 weekdays.
mail
Email for employers
We promise to reply in 1-3 weekdays.
mail
Contact sales
We promise to reply in 1-3 weekdays.
support-agent
Live chat

We’re here to help Mon-Fri from 10am to 1pm.

location
Postal Address
Vilhonvuorenkatu 11 C, Helsinki.

Have a question, a bright idea, or just love bikes?

Chat with Johannes Jacobs, our NZ Managing Director — he’s always up for a pedal-powered conversation about bike benefit schemes, workplace wellbeing, greener commutes, or joining forces with local bike shops. Let’s ride towards a better workplace together! 

Johannes Jacobs

Johannes Jacobs

Country Managing Director, New Zealand

+64 27 345 2464

Send a request and let’s talk!

You can always leave us a contact request—just fill out the form below and our team will be in touch soon!
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INVOICING

Vapaus Bikes Finland Oy
Company ID: 2879502-8
E-Invoicing:

Address: 003728795028

Operator:
Maventa (003721291126)(DABAFIHH)